Theory building has lagged on the intermediate linkages responsible for the relationship
between HRM and firm performance. We introduce the construct “strength of the HRM system” …

This correlation emerged from a study of the banking industry, conducted a decade ago and
published in an article entitled,“The Service Organization: Climate is Crucial.” Service …

We introduce this theory-development forum by comparing total quality and management
theory at both global and topic-specific levels. Our analysis suggests that management …

In acute myeloid leukemia (AML), further prognostic determinants are required in addition to
cytogenetics to predict patients at increased risk of relapse. Recent studies have indicated …

In recent years, businesses have rushed to adopt an empowerment approach to service
delivery in which employees face customers ‘free of rulebooks’, encouraged to do whatever is …

On‐site service encounters blur the organizational boundary between employees and
customers. The strategic trade‐offs involved in having customers on‐site, and the HRM practices …

For 20 yeurs, Charlie, a baggage handler, was an asset to his airline. Callous rule changes
and harsh supervisoy treatment, however, led him to covertly retaliate. For months, he …

Background Somatic mutations in the Janus kinase 2 gene (JAK2) occur in many myeloproliferative
neoplasms, but the molecular pathogenesis of myeloproliferative neoplasms with …

Myelodysplastic syndromes (MDS) are a heterogeneous group of chronic hematological
malignancies characterized by dysplasia, ineffective hematopoiesis and a variable risk of …

The rapid growth in the applications of electronic materials has created an increasing
demand for reliable techniques for examining and characterizing these materials. This book …